It’s our trade-in program that can help you get the latest Pixel device from Google. If your trade-in device is eligible for credit, you can offset the purchase price of a new one. You can get all this done online at the Google Store, making it convenient for you to complete your transaction all in one place.
How does it work?
We’ve made it easy to trade in an eligible device online. During your purchase of a new Pixel device, select “Start trade-in” on the “trade-in” screen. Just answer a few questions regarding the brand, model, and condition of your device. We’ll provide an estimated trade-in value. If you accept the trade-in estimate online and complete your purchase, we’ll arrange for you to send your old device to our trade-in partner. You will receive your new device before returning the old one, which gives you time to set the new one up.
Once our trade-in partner receives your old device, we’ll inspect it and verify its condition matches what you told us at the time of purchase. If everything checks out, we’ll credit your original purchase method. If the condition of your device doesn’t match what you described, a new estimated trade-in value will be credited back to you unless during your purchase you chose to receive your old device back without credit if its condition doesn’t match what you described.
How will the value of my old device be credited to me?
A credit card refund is only available if a Pixel device is purchased.
Refund is based on (and paid after) the device received matches the description you provided at time of estimate (manufacturer, model, whether it turns on, whether it has screen damage, etc). The refund will be issued to the form of payment you used for the order. If the trade-in refund exceeds the cost of your new Pixel device: The excess amount will be provided as Store Credit. Devices sent for trade-in must be received within 30 days of receiving your new device, provided the purchased device has not been returned during that time.
What conditions would preclude my device from trade-in?
Please do not send your device if it has a damaged or swollen battery. If the inspection results show swelling or other physical damage to the battery, the device will not be eligible for credit and cannot be returned due to safety issues and local regulatory requirements.
Please note that phones reported lost or stolen, phones found to be counterfeit, phones that don’t power on/off, and phones that are not factory reset when received will also not be accepted for trade-in, and may not be returned due to safety issues and local regulatory requirements.
How much will I get for my trade-in?
It depends on the device, model, manufacturer, and condition. Answer a few questions accurately, and once we receive the device within the specified time frame and verify its condition, you’ll most likely receive the full amount of the estimated refund. Keep in mind that our trade-in partner needs to receive your device within 30 days of receiving your new phone, and the condition needs to match what you told us.
What devices are eligible for Google Store trade-in?
You can trade in Google Pixel phones and third-party devices. Many third-party devices are also eligible for a trade-in credit.
How long does the trade-in process take?
Generally, it takes 3-4 weeks after you send your device. But the sooner you send your device, the sooner we can verify its condition and process your credit.
Can I trade in more than one device?
You can only trade in one device per Pixel purchase. If you would like to trade in multiple devices, you can do so by purchasing multiple phones in separate orders.
How do I pack my device for trade-in, and how quickly should I send in my trade-in kit?
Follow the instructions included in your trade-in kit. It explains how to prepare, pack, and ship your device. Keep in mind that the estimated trade-in value is valid for 30 days, and we encourage you to send the device within this time frame to ensure that you get the value.
Is my personal data safe?
Before you send your device, we’ll tell you how to back up and erase all your data. This ensures that all your personal information is completely removed from your device before you trade it in.
If I select Google Store financing as the payment method for a new device, how will I receive the trade-in value?
If you select Google Store Financing as a payment option, the trade-in value will be refunded to your financing balance. Note that if you have also financed the device you are trading in, you will continue to be responsible for those payments, even after trading in your device. If you select Verizon device payment, we’ll deduct the value from the full retail price of your new device.
Does Google offer recycling?
Yes. Please visit Device Recycling to learn more.
Is there a way to track my trade-in status?
You can find the status of your trade-in by selecting "trade-in details" from your orderhistory. - Confirmed: You started the trade-in process and got an email confirmation. - Device assessed: We’ve sent you an email with the value of your old device. - Canceled: You canceled your trade-in before you got your kit.
Can I cancel a trade-in?
If you haven’t yet shipped your device, you can cancel your trade-in by simply keeping your device. If you’ve already shipped your device, the trade-in can’t be canceled.
Do I have to include accessories like chargers and cables?
You don’t have to, but you can always send in your chargers and cables, and we will recycle them for you.
Once we get your old device, credit is issued to the form of payment. Your old device will be recycled or given to a new owner. You're three steps away from a trade-in credit.
The trade-in process is final and cannot be reversed." This means that if you purchase a Pixel at Best Buy with a trade-in and then decide to return the Pixel, you will not get your old phone back. You will only receive a refund for the purchase price of the Pixel.
Before you sell, give away, or trade in your device, you should first transfer information to your new device, then, if applicable, remove your personal information from your old device.
Important: A factory reset erases all your data from your phone. If you're resetting to fix an issue, we recommend first trying other solutions. Learn how to troubleshoot Android issues. To restore your data after you reset your phone, you must enter security info.
Reset your device. Remove the case and your screen protector. Use a different phone or camera to take pictures of the device so you have proof of its condition before trading it in.
This is in line with a recent report that said a whopping 57 percent of current Pixel owners want to switch to another brand. Google's phones have picked up a reputation for being buggy and even though most of them get ironed out, it looks like users don't want to put up with phones that are so prone to bugs.
You must ship your old device within thirty (30) days of the day you accept the Trade-in value offered. If you fail to send your device within 30 days it may result in a reduced value for your device.
Generally it takes 2 to 3 weeks. Your trade-in device needs to be sent to us within 14 days of when you receive your new device. The sooner we receive your trade-in, the sooner we can verify its condition and process your credit or gift card. It may take 3 to 5 business days for your credit to be processed.
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Introduction: My name is Edwin Metz, I am a fair, energetic, helpful, brave, outstanding, nice, helpful person who loves writing and wants to share my knowledge and understanding with you.
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